Written on 5:43 PM by CommuniKation
|
UNIT 1: - Introduction to SIA and security
- The Law relevant to the industry
- SIA Licensing requirements
- Controlling entry to premises
- Health and Safety
- Fire Procedures
- Customer service
- Searching people and their property
- Arrest procedures
- Conflict Management
| UNIT 2: - Introduction to Communication Skills and Conflict
- Management
- Self-awareness
- Avoiding Conflict
- Effective Communication and Customer Service
- Skills
- Recognising and Defusing Conflict
- Maintaining Space
- Defusing High Risk Conflict
- Resolving Conflict
- Learning from Conflict
|
If you enjoyed this post
Subscribe to our feed
